Customer Support Ticket Handling
Improve your customer support efficiency by letting the ORAI Agent assist in triaging, categorizing, and resolving incoming tickets — directly from email, chat, or your support platform. The agent understands natural language, suggests answers from internal knowledge bases, and triggers workflows to route or escalate more complex issues.
By integrating with tools like Zendesk, Freshdesk, or Salesforce Service Cloud, the ORAI Agent works alongside your support team to reduce resolution times and boost customer satisfaction — while ensuring that SLAs are met and handovers are seamless.
Key Features
Ticket Classification & Prioritization
Automatically tags and prioritizes tickets based on intent, urgency, and sentiment.
Knowledge Base Answers
Suggests or auto-replies using internal documentation, FAQs, or past cases.
Workflow Automation
Triggers internal processes (e.g., password resets, refunds, appointment booking) based on ticket type.
Support System Integration
Works with tools like Zendesk, Freshdesk, or ServiceNow to log and update cases in real time.
Key Benefits
- Faster first response times with instant AI suggestions.
- More consistent answers using verified, internal knowledge.
- Lower case volume by resolving common issues automatically.
- Smarter routing to the right person, faster.
Your Potential Savings
Time Saved Per Operation
0% improvement
Hours Saved Per Year
Across all 20 employees
Ready to transform your customer support ticket handling operations?
Contact us today to schedule a demo and see how the ORAI Agent can help your organization.
Request a demo